Patient Financial Advocate

5 days ago

Fort Lauderdale, Florida, United States Cleveland Clinic Full time
About the Role

Cleveland Clinic is seeking a highly skilled Patient Financial Advocate to join our team. As a Patient Financial Advocate, you will play a critical role in ensuring that patients receive excellent customer service and that their financial accounts are accurately managed.

Key Responsibilities
  • Act as a liaison between the Patient Financial Advocate team and clinic operations to resolve customer inquiries related to billing and customer satisfaction in a timely manner.
  • Communicate with patients and departments to resolve issues and document all interactions.
  • Track and document each patient issue, obtaining resolution within 24 hours.
  • Answer patient calls in a timely and courteous manner, logging each call in an established tracking format.
  • Courteously assist walk-in customers from clinical areas and the cashier office.
  • Resolve issues and concerns within 24 hours to meet patient satisfaction.
  • Identify and respond to account errors, omissions, refunds, transfers, and charge reversals, keeping patients informed of account disposition.
  • Accurately and efficiently correct account errors, adjustments, refunds, transfers, and charge reversals within established policies.
  • Prepare and complete adjustments and account corrections within established clinic policies and enter adjustments and corrections into SIGNATURE.
  • Collect patient account balances by entering and accepting payment installment agreements, discounts, cash, money orders, and credit card payments according to PFS policies and procedures.
  • Review day sheets of daily appointments as appropriate and identify incoming patients carrying a large balance.
  • Establish agreements and plans with patients for payment and resolving outstanding balances.
  • Evaluate and determine the appropriateness of implementing the charity care program for eligible patients according to established CCF guidelines within one billing cycle of discovery.
  • Collaborate with support team members and provide guidance, instruction, and support when completing team projects as directed by supervisor and administration.
  • Participate in special projects and effectively cross-cover in areas as requested by the supervisor.
  • Generate good suggestions to ensure an effective and streamlined patient accounting process.
  • Follow appropriate channels to implement new procedures and communicate areas of compliance concerns to supervisor, Department Director, and compliance officer immediately upon recognition of such.
Requirements
  • An Associate's Degree in Accounting, Communication, Marketing, or a related field may substitute for up to two years of stated depth knowledge of patient accounts, which includes collections, insurance regulations, and reimbursement techniques.
  • Knowledge of third-party payers, Medicare, physician billing, and pricing.
  • Strong etiquette and a high level of professionalism.
  • Must be knowledgeable of CPT and ICD coding requirements and the utilization and applications of both manuals.
  • Insurance verification.
Preferred Qualifications
  • Minimum four years of related experience.
  • Experience in high-volume customer service telephone or direct contact environment, specifically in a healthcare environment.
Work Environment

The work environment is well-lit and air-conditioned, with a moderate noise level. The position requires sitting at a desk for extended periods and some filing and lifting. Personal protective equipment is used as required for procedures.

  • Patient Financial Advocate

    7 days ago

    Fort Lauderdale, Florida, United States Cleveland Clinic Full time

    About the RoleCleveland Clinic is seeking a highly skilled Patient Financial Advocate to join our team. As a key member of our revenue cycle team, you will play a critical role in ensuring that patients receive excellent customer service and that their financial obligations are managed in a timely and efficient manner.Key ResponsibilitiesAct as a liaison...

  • Spanish-Speaking Patient Support Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States Elevate Patient Financial Solutions Full time

    Position OverviewElevate Patient Financial Solutions is seeking a dedicated Spanish-Speaking Patient Support Specialist. This role is essential in assisting uninsured patients by connecting them with programs that can alleviate their medical costs.Key Responsibilities- Act as a bridge between patients, healthcare facilities, and governmental organizations.-...

  • Patient Advocate

    8 hours ago

    Fort Lauderdale, Florida, United States Broward Health Full time

    Job Summary: We are seeking a highly skilled Patient Representative to join our International Programs team at Broward Health Medical Center. As a Patient Representative, you will play a critical role in identifying and resolving patient problems, concerns, and complaints by explaining hospital policies and procedures and notifying appropriate personnel of...

  • Referral Coordinator

    5 days ago

    Fort Lauderdale, Florida, United States Palm Medical Centers Full time

    Job SummaryPalm Medical Centers is seeking a highly skilled Referral Coordinator to join our team. As a Referral Coordinator, you will play a critical role in ensuring seamless patient referrals and maintaining accurate documentation.Key ResponsibilitiesReferral Management: Coordinate and track patient referrals, ensuring timely and accurate...

  • Patient Care Advocate

    7 days ago

    Fort Lauderdale, Florida, United States Outplex Full time

    About the Role:We are seeking a dedicated and customer-oriented individual to join our dynamic team at Outplex. As a Customer Service Representative, you will be holding a vital role in assisting customers on the phone, answering product-related inquiries, researching alternative solutions, and troubleshooting technical issues. You will be serving as a...

  • Referral Coordinator

    7 days ago

    Fort Lauderdale, Florida, United States ChenMed Full time

    About ChenMedChenMed is a family-owned and physician-led healthcare organization dedicated to transforming the lives of seniors and improving the healthcare system as a whole.Job SummaryWe are seeking a highly skilled and detail-oriented Referral Coordinator to join our team. As a Referral Coordinator, you will play a critical role in ensuring seamless...

  • Financial Services Representative

    7 days ago

    Fort Lauderdale, Florida, United States Cleveland Clinic Full time

    About the RoleCleveland Clinic is seeking a highly skilled Patient Financial Advocate to join our team. As a key member of our revenue cycle team, you will play a critical role in ensuring that patients receive excellent customer service and that their financial obligations are met in a timely and efficient manner.Key ResponsibilitiesAct as a liaison between...

  • Financial Patient Advisor

    1 week ago

    Fort Myers, Florida, United States DNA Comprehensive Therapy Services LLC Full time

    About Us:DNA Comprehensive Therapy Services LLC is a leading provider of behavioral and mental health solutions, dedicated to delivering high-quality, accessible care to our patients. We are committed to fostering a supportive environment that promotes professional growth for our team members.Position Overview:We are currently seeking a full-time Patient...

  • Financial Services Representative

    2 days ago

    Fort Lauderdale, Florida, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Financial Counselor to join our team at Trinity Health. As a Financial Counselor, you will play a critical role in ensuring the financial well-being of our patients and their families.Key ResponsibilitiesRegister patients by obtaining necessary and accurate financial and demographic...

  • Patient Financial Coordinator

    7 hours ago

    Fort Myers, Florida, United States Florida Cancer Specialists Full time

    About Florida Cancer SpecialistsFlorida Cancer Specialists & Research Institute is a leading provider of cancer care, recognized for its commitment to excellence and innovation. With a team of over 250 physicians and 220 nurse practitioners and physician assistants, we offer comprehensive cancer care services across nearly 100 locations.Job SummaryWe are...

  • Patient Financial Representative

    2 weeks ago

    Fort Myers, Florida, United States Lee Health Full time

    Position Overview:As a vital component of the Lee Health team, the Financial Counselor serves as the initial contact for patients seeking assistance with their financial responsibilities. This role is essential in ensuring the financial viability of services provided by the health system.Key Responsibilities:Conduct thorough insurance verification and...

  • Patient Care Navigator

    11 hours ago

    Fort Lauderdale, Florida, United States Broward Health Full time

    Job SummaryAs a Patient Care Navigator at Broward Health, you will play a vital role in ensuring the smooth transition of patients through the perioperative experience. This position requires a strong clinical background, excellent communication skills, and the ability to work effectively with patients, families, and surgical teams.Key ResponsibilitiesAssist...

  • Patient Registration Associate

    2 weeks ago

    Fort Lauderdale, Florida, United States Broward Health Full time

    Broward Health Corporate Spectrum Shift: Shift 1FTE:Overview:The role involves executing registration and pre-registration tasks for in-patients, out-patients, and emergency department visitors to ensure the accuracy of financial data collected, enhance customer satisfaction, and support high-quality patient care. Responsibilities include collecting payments...

  • Patient Access Coordinator

    5 days ago

    Fort Lauderdale, Florida, United States Broward Health Full time

    Job Summary:Broward Health Medical Center seeks a skilled Registration Specialist to join our team. As a key member of our admissions department, you will be responsible for ensuring the integrity of financial data, enhancing customer satisfaction, and supporting quality patient care.Key Responsibilities:Collect and verify patient information, including...

  • Patient Access Representative

    5 days ago

    Fort Lauderdale, Florida, United States IASIS Healthcare Full time

    Job Summary**Job Title:** Patient Access Representative**Job Type:** Full-time**Department:** Patient Access**Job Summary:We are seeking a highly skilled Patient Access Representative to join our team at IASIS Healthcare. As a Patient Access Representative, you will be responsible for effectively processing patient registrations by verifying, updating and...

  • Patient Registration Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States Trinity Health Full time

    Employment Type: Full-time Shift:Position Overview: The operational hours are from 5 AM to 8 PM, Monday through Saturday. The work schedule consists of 8-hour shifts within this timeframe, with weekend hours from 7:30 AM to 4 PM or 11 AM to 7:30 PM. Flexibility in scheduling is preferred, and proficiency in Spanish is advantageous. Key Responsibilities:...

  • Financial Counselor for Patient Services

    2 weeks ago

    Fort Myers, Florida, United States DNA Comprehensive Therapy Services LLC Full time

    Position Overview: The role of the Patient Financial Counselor is essential in ensuring that patients fully understand their financial obligations and the services provided by DNA Comprehensive Therapy Services LLC.Key Responsibilities:Possess a thorough understanding of the financial policies in place at DNA Comprehensive Therapy Services LLC.Effectively...

  • Patient Access Coordinator

    5 days ago

    Fort Lauderdale, Florida, United States Broward Health Full time

    Job Summary: We are seeking a highly skilled Patient Access Specialist to join our team at Broward Health. As a key member of our healthcare team, you will be responsible for ensuring the integrity of financial data, enhancing patient satisfaction, and supporting quality patient care.Key Responsibilities:Collect and verify patient information, including...

  • Patient Services Coordinator

    2 weeks ago

    Fort Lauderdale, Florida, United States Broward Health Full time

    CLIENT RELATIONS SPECIALISTBroward Health stands as the largest healthcare provider in Broward County and is recognized among the top public health systems nationwide. We are in search of a dedicated professional to enhance our team.FULL-TIME SCHEDULE: MONDAY TO FRIDAY, DAYTIME HOURS, WEEKEND WORK AS NEEDEDThis role encompasses responsibilities aimed at...

  • Financial Services Coordinator

    1 week ago

    Fort Lauderdale, Florida, United States Broward Health Full time

    Broward Health Point Shift: Shift 1FTE:Overview:Responsible for delivering financial advisory services, including patient registration, scheduling, billing processes, insurance validation, and establishing payment plans. Evaluates eligibility for financial assistance and serves as the financial services liaison for both telephone and in-person inquiries;...