Automotive Customer Service Specialist

6 days ago


Macomb, Illinois, United States Meineke Car Care Centers Full time
Job Summary

We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team at Meineke Car Care Centers. As an Automotive Service Advisor, you will play a critical role in providing exceptional customer service, ensuring customer satisfaction, and driving sales growth.

Key Responsibilities
  • Customer Service: Greet customers, answer phone calls, and respond to customer inquiries in a professional and courteous manner.
  • Estimating and Sales: Prepare and present estimates to customers, negotiate prices, and close sales.
  • Parts and Labor: Select and order parts, prepare work orders, and communicate with technicians to ensure timely completion of repairs.
  • Customer Communication: Keep customers informed about the status of their vehicles, provide updates on repairs, and ensure customer satisfaction.
  • Team Collaboration: Work closely with technicians, service managers, and other team members to ensure seamless communication and efficient workflow.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least two years of experience in sales and estimate writing, with a strong background in customer service.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer software and estimating systems.
  • Certifications: Valid driver's license and a clean driving record required.
Benefits
  • Compensation: Hourly + commission-based compensation, with opportunities for bonuses and incentives.
  • Benefits: Paid time off, sick/personal days, and free uniforms.
  • Training and Development: Company-paid ASE certifications and training programs.


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