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Customer Service Ambassador

2 months ago


Lansing, Michigan, United States Granger Waste Services Full time

**About Us**

At Granger Waste Services, we're committed to providing exceptional service to our customers, communities, and coworkers. As a customer service representative, you'll play a vital role in building strong relationships and resolving issues to ensure our customers' waste and recycling needs are met.

**Key Responsibilities**

  • Provide top-notch customer service and support via phone, email, or in-person
  • Identify opportunities to enhance customer satisfaction and foster long-term loyalty
  • Collaborate with internal teams to resolve customer complaints and concerns
  • Contribute to the development of effective solutions to improve customer experience

**What We Offer**

  • Competitive hourly rate of $18.57
  • Generous 401(k) contribution when eligible
  • Comprehensive medical, dental, vision, life, short-term, and long-term disability coverage
  • Paid time off and a focus on employee well-being
  • Ongoing training and career advancement opportunities

**Requirements**

  • High school diploma or equivalent required
  • Minimum 2 years' experience in a high-volume call center environment
  • Proven de-escalation skills and ability to work in a fast-paced environment
  • Strong Microsoft Office and 365 skills preferred
  • Bilingual experience a plus