Retail Key Carrier Supervisor
2 weeks ago
We are seeking a highly skilled and motivated Key Carrier to join our team at HomeGoods. As a Key Carrier, you will play a critical role in maintaining the overall success of our store, ensuring that our customers receive exceptional service and that our operations run smoothly.
Key Responsibilities- Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Store Operations: Maintain accurate Associate coverage in service areas, ensuring a positive customer experience.
- Leadership: Act as Manager on Duty, adhering to company policy and procedure, and provide coaching and feedback to Associates.
- Communication: Communicate effectively with management and Associates, setting and addressing priorities, and providing progress updates.
- Problem Solving: Exercise discretion regarding customer service policies to satisfy customers, and provide solutions to complex problems.
- Availability: Able to work a flexible schedule, including nights and weekends.
- Teamwork: Team player, working effectively with peers and supervisors.
- Problem Solving: Proven problem-solving skills, able to respond appropriately to changes in direction or unexpected situations.
- Knowledge: Knowledge of company standard software, systems, and procedures, as well as merchandise flow in stores.
- Leadership: 1 year retail experience and 6 months leadership experience.
At HomeGoods, we offer a competitive starting pay range of $15.00 to $15.50 per hour, as well as a range of benefits, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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