Customer Service Representative
10 hours ago
We are seeking a compassionate and dedicated individual to join our team at Healthcare Financial, Inc. as a Call Center Representative/Member Advocate.
Key Responsibilities:
- Provide exceptional customer service to members via phone, ensuring a positive and empathetic experience.
- Act as a liaison between members and healthcare providers, advocating on behalf of members to resolve issues and concerns.
- Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
- Stay up-to-date on company policies, procedures, and regulatory requirements to provide accurate information to members.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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