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Customer Service Representative

2 months ago

Quincy, Massachusetts, United States Alpha Ascension Inc. Full time
About Alpha Ascension Inc.

We are a forward-thinking business management firm that prioritizes our team members' growth and well-being. Our inclusive business model welcomes professionals from diverse backgrounds, creating a unique and enriching atmosphere. We invest heavily in our team's training and development, fostering a family-like environment where every voice is heard and celebrated.

Job Summary

We are seeking an entry-level professional who shares our passion for people and delivering exceptional customer experiences. As an Entry-Level Customer Account Representative, you will be responsible for:

  • Initiating contact with consumers, providing friendly and helpful answers to their product inquiries
  • Navigating challenging customer questions, maintaining a pleasant and helpful demeanor geared toward solutions and a positive outcome
  • Learning our sales techniques, navigating consumer negotiations with high closing rates and customer retention
  • Creating purchase orders and mediating the onboarding process with the client and the consumer
  • Generating new accounts and successfully adding them to the CRM with timely responses to all account questions
  • Eagerly participating in additional training and skillset advancement opportunities
Key Responsibilities

As a Customer Account Representative, you will be responsible for:

  • Building and maintaining positive relationships with consumers and team members
  • Managing multiple tasks simultaneously with efficiency and speed
  • Communicating effectively with top-tier communication skills and an outgoing, friendly personality
  • Negotiating and upselling with success and ease
  • Thriving in a challenging environment and staying calm under pressure
Requirements

We are looking for a professional with:

  • A friendly and good-natured demeanor
  • Quick thinking and efficient task management
  • Top-tier communication skills and an outgoing personality
  • 1-5 years of experience in a customer service role, with a proven track record of success and ease in negotiating and upselling
  • The ability to thrive in a challenging environment and stay calm under pressure