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Customer Service Representative

2 months ago

Quincy, Massachusetts, United States NebulaTech Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at NebulaTech. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

  • Cash Handling: You will be responsible for accurately processing cash transactions and maintaining a high level of cash handling accuracy.
  • Lottery and Postal Services: You will be responsible for managing the lottery acceptance point and providing postal and parcel services to our customers.
  • Account Services: You will be responsible for assisting customers with account changes, openings, and closures.
  • Customer Engagement: You will be responsible for engaging with customers, providing product information, and offering personalized recommendations to enhance their shopping experience.

Requirements:

  • Commercial Training or Experience: You will have a commercial training or relevant professional experience, preferably in the retail sector.
  • Customer Focus: You will have a strong customer orientation and excellent communication skills, with the ability to build rapport with customers and provide exceptional service.
  • Teamwork: You will be a team player with a strong sense of responsibility and a willingness to work collaboratively with colleagues to achieve sales targets.