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Customer Service Representative

2 months ago

Quincy, Massachusetts, United States Healthcare Financial Full time
About the Role

We are seeking a highly motivated and compassionate individual to join our team as a Customer Service Representative in our Call Center. As a key member of our team, you will play a vital role in providing exceptional service to our clients and advocating on their behalf to ensure they receive the benefits and services they deserve.

Key Responsibilities
  • Conduct phone interviews to determine potential eligibility for Social Security benefits and other government programs.
  • Evaluate clients' medical conditions and their impact on daily functioning.
  • Assist clients in completing applications using web-based and proprietary software.
  • Act as an advocate by explaining process requirements and ensuring active application status.
  • Support our initiatives to maximize revenue for healthcare clients and advocate for vulnerable populations.
Requirements
  • Associate degree in a related field or equivalent combination of education and experience.
  • At least 3 years of call center experience, managing high call volumes.
  • Excellent interpersonal skills and phone etiquette.
  • Bilingual (English/Spanish/Portuguese/Vietnamese/Chinese/Russian) preferred.
  • Strong analytical and decision-making skills.
  • Compassionate, with a strong sense of emotional maturity and the ability to work with diverse populations.
Why Work with Us
  • Make a meaningful impact on the lives of low-income and disabled individuals.
  • Work in a collaborative environment with a supportive team dedicated to the same cause.
  • Enjoy a competitive salary package with benefits.
  • Take advantage of opportunities for professional growth and advancement within the organization.