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Senior Client Relationship Manager

2 months ago


Los Angeles, California, United States OpenX group Full time

Company Overview

OpenX is dedicated to unlocking the complete economic potential of digital media enterprises. Our mission is to create digital advertising marketplaces and technologies that maximize value for both publishers and advertisers across all platforms.

Our team is composed of individuals with extensive experience in designing and managing high-scale advertising marketplaces. We are always in search of innovative and thoughtful professionals who share our passion for exploring new methods to blend market design, technical advancements, operational excellence, and empathetic partner service in the evolving landscape of digital advertising.

As a Senior Account Manager in Buyer Development, you will be responsible for nurturing partner relationships, managing operational tasks, and conducting data analyses with Brands, Buyers, Agencies, and Consultancies that utilize OpenX's advertising technology and services for executing their brand campaigns through various transaction methods including open exchange, preferred deals, private auctions, and real-time guaranteed (RTG) transactions. This role encompasses engagement in all phases of the pre-sale and post-sale processes of premium programmatic transactions. Responsibilities include developing premium inventory and data segments, establishing private marketplace (PMP) deals, managing deal performance and reporting, troubleshooting issues, identifying yield and performance opportunities, and conducting post-campaign performance reviews.

We are looking for high achievers who can cultivate essential relationships with OpenX partners. The ideal candidate will thrive in a dynamic, team-oriented environment. Senior Account Managers in Buyer Development must effectively implement business and operational initiatives to meet and exceed the performance goals of brand and agency partnerships. A deep understanding of OpenX Products and Platform is crucial, as you will guide partners in optimizing their transactional setups for maximum performance. Our Buyer Development team is committed to surpassing partner expectations by fostering, supporting, and maintaining long-term mutually beneficial relationships.

Key Responsibilities
  • Collaborate with the Buyer Development Sales Team to design, create, and implement high-performing premium deals within the OpenX Platform utilizing premium inventory segments for Brands, Buyers, and Agencies.
  • Conduct thorough analyses of active private marketplace deals to identify potential opportunities for achieving success against advertisers' performance KPIs.
  • Resolve issues with newly launched private marketplace deals that are not functioning as intended.
  • Support the Sales team during client meetings, serving as the operational and technical authority.
  • Act as the primary contact for clients, addressing inquiries, fulfilling performance requests, and clarifying product-related questions.
  • Contribute to achieving the Buyer Development team's revenue targets through deal transactions, yield management, and relationship cultivation.
  • Respond promptly and effectively to all client requests.
  • Work alongside the Buyer Development Sales Team and Buyer Development Account Director to enhance a transparent, actionable, data-driven Account Management process.
Requirements and Skills
  • 5-7 years of relevant experience in digital advertising operations, publisher monetization, yield management, and digital advertising technology sales or services.
  • Strong relationship management skills and operational experience in leading cross-functional teams to achieve business objectives.
  • Comprehensive operational knowledge of the online advertising industry, advertiser campaign goals, and RTB/programmatic ecosystems.
  • Ability to manage multiple projects and responsibilities simultaneously while consistently meeting deadlines.
  • Self-motivated with a keen attention to detail, thriving on innovation and driving initiatives forward – Effective problem solver.
  • Results-oriented and capable of identifying and acting on new business opportunities or process efficiencies.
  • Excellent communication and presentation skills – Ability to convey complex technology concepts in a straightforward manner.
  • Ability to engage effectively with all levels within partner organizations as well as within OpenX.
  • Strong analytical skills coupled with good business acumen.
  • High proficiency in PowerPoint and Excel.
  • BA/BS degree in engineering, economics, data science, or a related field.