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Event Operations Supervisor

2 months ago

Charlotte, North Carolina, United States Hilton Charlotte University Place Full time
Job Overview

We are seeking a committed and detail-oriented Banquet Manager to enhance our guests' event experiences at our esteemed hotel. The ideal candidate will engage directly with clients to secure banquet spaces and tailor options that align with their preferences and financial plans. This role demands outstanding leadership skills to oversee banquet personnel and guarantee that our service standards remain exemplary.

Key Responsibilities:
  • Formulate and implement policies, procedures, and quality benchmarks to elevate the banquet department's customer service.
  • Oversee daily operations of the banquet area to ensure exceptional service, including supply ordering, event space setup, and staffing assessments.
  • Communicate effectively with clients regarding banquet options that fit their budget, addressing any adjustments or inquiries.
  • Convey event orders to on-site staff to clarify their roles and responsibilities.
  • Document and evaluate the outcomes of events to identify areas for improvement in future operations.
  • Review function sheets and set up each event space according to specific guidelines.
  • Ensure all necessary items are available as per instructions.
  • Maintain cleanliness and organization of banquet facilities.
  • Keep in constant communication with clients for any additional requirements.
  • Report guest feedback to management.
  • Disassemble equipment post-event and return items to storage.
  • Adhere to uniform standards and maintain a professional appearance.
  • Perform additional tasks as assigned by management.
Qualifications:
  • Demonstrated excellent communication skills with both clients and team members.
  • High school diploma or equivalent; a degree in hospitality management is advantageous.
  • A minimum of 3 years in a supervisory role within the hospitality sector or a related culinary position.
  • Strong commitment to guest satisfaction and exceptional service delivery.
  • Proficient in computer applications, particularly MS Office Suite.

The physical demands of this position require the ability to stand, walk, lift, and move items weighing up to 100 pounds. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Our hotel, situated in a prime location, has been a welcoming venue for guests from around the globe, offering extensive meeting and event spaces, dining options, and recreational facilities.