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Customer Experience Representative

2 months ago

Red Bank, New Jersey, United States TD Bank Group Full time
Job Title: Store Customer Experience Coordinator

We are seeking a highly skilled and customer-focused individual to join our team as a Store Customer Experience Coordinator. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and providing legendary experiences to our customers.

Key Responsibilities:

  • Provide legendary customer service in both teller transactions and platform customer service
  • Sell and cross-sell TD products to new and existing customers
  • Recommend appropriate products and services related to spending and saving
  • Complete teller transactions and service customers with non-complex platform needs
  • Open new deposit accounts and provide exceptional customer service

Requirements:

  • High school diploma or GED
  • 1+ years related experience required
  • Superior customer service skills
  • Teller experience preferred
  • Strong organization skills to handle multiple tasks in a fast-paced environment
  • Excellent communication skills with ability to be concise, clear and consistent
  • Demonstrated effective problem-solving skills
  • Demonstrated ability to schedule and prioritize work
  • Demonstrated ability to work independently and within deadlines
  • Sound judgment in decision making and problem solving
  • Proficient in Microsoft Office
  • Notary license preferred

About TD Bank Group:

TD Bank Group is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services. We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

Why Join Us:

At TD Bank Group, we offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.