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Service Warranty Coordinator

2 months ago

San Antonio, Texas, United States Bruckner Truck Full time

Company Overview
Bruckner Truck & Equipment stands as one of the largest family-owned semi-truck dealerships in the United States, operating across more than 40 locations in 11 states with a dedicated team of over 1,500 employees.

Our Mission
At Bruckner's, we are not just a dealership; we are a vital partner in providing solutions to transportation providers, which are essential to the fabric of everyday life. We are committed to supporting our local communities and prioritizing the well-being of our employees.

Core Values
We uphold our values with pride:
- Integrity and Honesty
- Commitment to our People and Communities
- Customer-Centric Approach
- Dedication to Excellence

What We Offer
We provide a comprehensive benefits package that includes:
- Competitive Salary
- Paid Time Off and Holidays
- Comprehensive Health, Dental, and Vision Insurance
- Training and Development Opportunities
- Generous 401(k) and Profit-Sharing Plans
- Tuition Assistance Programs
- Employee Stock Ownership Plan
- Technician Student Loan Reimbursement
- Disability and Life Insurance
- Opportunities for Internal Promotions
- Flexible Spending Accounts
- Health Club Reimbursement
- Family-Oriented Work Environment
- Employee Referral Bonuses
- Engaging and Challenging Work Assignments
- Drug-Free Workplace

Job Responsibilities
The Warranty-Service Clerk plays a crucial role in ensuring the efficient operation of the Service Department. Key responsibilities include:
1. Preparing shop repair orders upon job completion, ensuring accurate documentation of repairs, parts, and labor.
2. Submitting warranty claims for all eligible repair orders to the Warranty Manager for approval.
3. Processing warranty claims for failed parts purchased by customers, facilitating submission by the Warranty Manager.
4. Assisting the Warranty Manager in correcting and re-filing warranty claims that have been returned due to errors.
5. Maintaining a ledger of all parts returned for warranty and keeping records of shipment documentation, providing weekly updates to the Warranty Manager.
6. Creating and filing copies of all warranty-related claims, credits, and debits.
7. Ensuring the timely return of all parts to their designated locations on a weekly basis.
8. Addressing warranty inquiries from service, parts, and sales departments.
9. Supporting the Service Department by answering phones during peak times.
10. Monitoring open repair order reports weekly to ensure proper documentation flow throughout the dealership.

Additional Responsibilities
Willingness to perform other miscellaneous tasks as required by the business.

Qualifications
- Minimum high school diploma required; additional coursework is a plus.
- At least 1 year of experience in parts or service, with 2 years preferred; warranty experience is beneficial but not mandatory.
- Proficient in reading and interpreting computer-generated reports, invoices, and office documents.
- Capable of performing calculations manually or using a calculator/computer.
- Familiarity with operating computer terminals, 10-key calculators, fax machines, and other office equipment.
- Strong communication skills to interact positively with customers, vendors, and colleagues.

For more information about our family-owned company and our commitment to our employees, please explore our resources.