Customer Service Director
4 weeks ago
Customer Service Manager
Job Summary:D.R. Horton, Inc., a leading homebuilder in the U.S., is seeking a Customer Service Manager to oversee the Warranty Department. The ideal candidate will be responsible for ensuring exceptional customer service and warranty experience for homeowners.
Key Responsibilities:- Plan and direct warranty activities to ensure timely and quality service delivery
- Develop and maintain updated policies and procedures for the Customer Service Department
- Supervise and coordinate Customer Service Technicians to ensure delivery of quality products to customers
- Design and implement improved processes and operational policies to enhance customer satisfaction
- Recommend changes to products or services to fulfill customer needs
- Train and develop Customer Service personnel to ensure they have the necessary skills to provide exceptional service
- Monitor and manage budgets to ensure efficient use of resources
- Review and approve warranty department invoices to ensure accuracy and compliance
- Generate reports to track warranty service requests and expenditures
- Meet with homeowners and/or subcontractors to resolve escalated warranty disputes/issues
Directly supervise 2 or more employees in the Customer Service Department. Responsibilities include interviewing, hiring, training, and evaluating employees; planning, assigning, and directing work; and addressing complaints and resolving problems.
Qualifications:- Bachelor's degree (B.A.) from a four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience
- Must have a vehicle, a valid driver's license, and be willing to travel
D.R. Horton, Inc. offers an excellent benefits package, including vision, medical, and dental insurance. We are a Fortune 500 company with a strong commitment to customer satisfaction and employee development.
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