IT Service Desk Specialist
3 weeks ago
Sekon is seeking a skilled IT Service Desk Specialist to provide on-site and walk-in customer assistance, deskside support, and equipment repair services to users of Office Automation systems and mobile devices.
This role requires technical expertise in configuring workstations, managing user accounts, and providing end-user support for various IT services.
The ideal candidate will have a strong understanding of Joint Health Service Support or Defense Health Agency processes and be able to work collaboratively across fast-paced and dynamic teams.
Responsibilities:
- On-Site Deskside Support: Provide on-site equipment repair and deskside support services, including configuration, reconfiguration, or repair of workstations and peripherals.
- Hardware Repair & Coordination: Provide on-site hardware repair and coordinate off-site repairs for equipment not covered by other contracts or warranties.
- Workstation and Peripheral Configuration: Configure or reconfigure workstations and approved peripherals at the deskside support location.
- Service Management Communication: Implement and manage effective communication methods between key staff, management personnel, and other DHA Enterprise IT support groups.
- Service Request Management: Handle end-user service requests for software installation, user access management, and other IT needs.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Active DoD Secret Clearance required.
- Proven experience in deskside support, hardware repair, and IT service management.
- Proficiency with Active Directory, Group Policy Objects (GPO), and ITSM tools.
- Strong communication skills to effectively collaborate with IT teams and end-users.
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