Room Service Manager Position
4 days ago
We are seeking a skilled Hotel Operations Supervisor to join our team at The Ritz-Carlton Lake Tahoe. As a member of our rooms and guest services operations department, you will be responsible for ensuring seamless check-in experiences for our guests.
Key Responsibilities:- Assist staff with expediting problem payments
- Follow up with guests regarding satisfaction with guest-related issues
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Set up accurate accounts for each guest upon check-in
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
- Block rooms in the computer and identify designated requirements and requests
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Additionally, you will assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. You will also report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Requirements:- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
The salary for this position is estimated at $26.52 per hour, with benefits including health care, flexible spending accounts, 401(k) plan, paid time off, life insurance, disability coverage, and other wellness benefits.
About Us:We are part of Marriott International, a global hospitality leader with over 100 award-winning properties worldwide. Our Ladies and Gentlemen create exceptional experiences that long after a guest stays with us, the experience stays with them.
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