Hotel Operations Manager

1 week ago


Truckee, California, United States Hyatt Vacation Ownership Full time

Company Overview

Hyatt Vacation Ownership is a leading provider of vacation ownership services, offering exceptional experiences to its guests.

We are seeking an experienced Hotel Operations Manager to join our team, responsible for delivering outstanding guest experiences and ensuring the smooth operation of our hotels.

Salary Range: $76,000 - $90,000 per annum, plus bonus eligibility.

About the Role:

As a Hotel Operations Manager, you will be responsible for managing the day-to-day operations of our hotel, including overseeing room operations, managing revenue goals, and leading a team of operations professionals.

Your Key Responsibilities:

  1. Managing Profitability: Analyze service issues, identify trends, and make decisions to drive business results.
  2. Demonstrating Guest Satisfaction: Communicate key drivers of guest satisfaction and work with teams to develop strategies to improve guest experiences.
  3. Leading Operations Teams: Champion the brand's service vision, develop systems to enable employee understanding of guest satisfaction, and communicate departmental goals.
  4. Managing Guest Experiences: Respond to guest problems, create an atmosphere that meets or exceeds guest expectations, and stay visible to gather feedback.
  5. Managing Human Resources Activities: Facilitate creative solutions, ensure fair treatment of employees, and foster commitment to excellent service.

What We Offer:

  • A competitive salary range of $76,000 - $90,000 per annum.
  • Bonus eligibility based on performance.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including medical, dental, and vision coverage.

About Us:

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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