Bilingual Customer Care Specialist
2 weeks ago
Objective:
Health Ministries Clinic is seeking a dedicated full-time Bilingual Patient Service Representative. This role is essential in our integrated primary-care and behavioral health environment. The Bilingual Patient Service Representative (PSR) plays a vital role in assisting healthcare providers by managing appointment scheduling, handling incoming calls, and facilitating communication across language barriers.
Key Responsibilities:
- Engage with patients to ensure accurate scheduling of appointments and verification of personal and billing information.
- Participate in team meetings and training sessions as required.
- Provide exceptional customer service while maintaining confidentiality of sensitive patient information.
Qualifications:
- High school diploma or GED is mandatory.
- Preferred experience includes at least 6 months in a medical receptionist or medical records role.
- Strong ability to maintain confidentiality is essential.
- Experience with multi-line phone systems and customer service is advantageous.
- Proficient computer skills and the ability to work independently with minimal supervision are necessary.
- Familiarity with medical terminology is preferred but not a requirement.
- Bilingual proficiency in Spanish is required.
Why Choose Health Ministries Clinic:
Health Ministries Clinic is a Federally Qualified Health Center (FQHC) committed to providing comprehensive care to all community members, irrespective of their socioeconomic status or insurance coverage. Our services are designed to be affordable, utilizing sliding fee scales to ensure access to healthcare for those without insurance. We believe in a holistic approach to healthcare, addressing the complete well-being of our patients rather than just their symptoms. Our clinic offers a wide range of services, including Behavioral Health, Primary Medical Care, Laboratory, Imaging, and Pharmaceutical services, all conveniently located together. If you are passionate about making a difference in the lives of patients, we encourage you to consider this opportunity.
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