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Bilingual Healthcare Customer Service Representative
2 months ago
Role Objective:
Health Ministries Clinic is seeking a dedicated full-time Bilingual Patient Service Representative. This role is essential in supporting our healthcare team within a collaborative primary-care and behavioral health environment. The Bilingual Patient Service Representative (PSR) plays a crucial role in assisting healthcare providers by managing appointment scheduling, handling incoming calls, and facilitating communication across language barriers.
Key Responsibilities:
- Engage with patients to confirm the accuracy of their appointment details, personal data, and billing information.
- Participate in team meetings and training sessions as necessary to enhance service delivery.
- Provide exceptional customer service while managing multi-line phone systems.
Required Qualifications:
- High school diploma or GED is mandatory.
- Preferred experience includes at least 6 months in a medical receptionist or medical records role.
- Ability to maintain confidentiality regarding sensitive patient information is essential.
- Proficiency in computer systems and the capability to work independently with minimal supervision is necessary.
- Familiarity with medical terminology is preferred, though not mandatory.
- Bilingual proficiency in Spanish is a requirement.
Why Choose Health Ministries Clinic:
As a Federally Qualified Health Center (FQHC), Health Ministries Clinic is committed to providing comprehensive care to all community members, irrespective of their financial or insurance status. Our services are designed to be accessible, utilizing sliding fee scales to ensure affordability for those without insurance. We believe in a holistic approach to healthcare, addressing the complete needs of our patients rather than just isolated symptoms. Our integrated services include Behavioral Health, Primary Medical Care, Laboratory, Imaging, and Pharmaceutical services, all conveniently located under one roof. We invite individuals who are passionate about patient care and community service to consider this opportunity.
