Sales Support Specialist
2 weeks ago
Sales Support Specialist Summary: The Sales Support Specialist plays a crucial role in assisting clients by processing orders via phone and in-person for replacement components and new machinery. This position involves entering orders into the system, managing inventory, and ensuring customer satisfaction through after-sales support. The ideal candidate will possess excellent organizational abilities and the capacity to work both independently and collaboratively.
Key Responsibilities:
- Receive and assess customer needs to fulfill telephone orders for components.
- Guide clients on alternative options or modifications when identical parts are unavailable.
- Procure components for internal assembly and maintain adequate stock levels at the facility.
- Manage inventory flow, ensuring accuracy in both incoming and outgoing shipments.
- Utilize catalogs or digital resources to identify stock numbers and pricing for replacement components.
- Inspect returned items for defects, facilitating exchanges or refunds as necessary.
- Identify required replacement components based on evaluations of old parts, customer inquiries, or descriptions of issues.
- Process customer orders from available stock.
- Oversee daily shipments received through various carriers.
- Assist in procurement tasks as needed.
- Support outside sales representatives with necessary information and resources.
- Provide technical guidance to clients regarding the operation of components, electronics, and machinery.
- Train new team members on processes and systems.
- Perform additional tasks as assigned.
Qualifications:
- High School Diploma or equivalent.
- Minimum of 2 years in sales and customer service roles.
- Experience in the Agriculture sector or related sales is advantageous.
Skills and Competencies:
- Outstanding customer service abilities.
- Capability to remain seated or standing for extended periods.
- Proficient in computer applications.
- Able to lift items weighing up to 50 lbs as required.
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