Sales Support Specialist

2 weeks ago


Newton, Kansas, United States Fimco Industries Full time
Job Overview

Sales Support Specialist Summary: The Sales Support Specialist plays a crucial role in assisting clients by processing orders via phone and in-person for replacement components and new machinery. This position involves entering orders into the system, managing inventory, and ensuring customer satisfaction through after-sales support. The ideal candidate will possess excellent organizational abilities and the capacity to work both independently and collaboratively.

Key Responsibilities:

  • Receive and assess customer needs to fulfill telephone orders for components.
  • Guide clients on alternative options or modifications when identical parts are unavailable.
  • Procure components for internal assembly and maintain adequate stock levels at the facility.
  • Manage inventory flow, ensuring accuracy in both incoming and outgoing shipments.
  • Utilize catalogs or digital resources to identify stock numbers and pricing for replacement components.
  • Inspect returned items for defects, facilitating exchanges or refunds as necessary.
  • Identify required replacement components based on evaluations of old parts, customer inquiries, or descriptions of issues.
  • Process customer orders from available stock.
  • Oversee daily shipments received through various carriers.
  • Assist in procurement tasks as needed.
  • Support outside sales representatives with necessary information and resources.
  • Provide technical guidance to clients regarding the operation of components, electronics, and machinery.
  • Train new team members on processes and systems.
  • Perform additional tasks as assigned.

Qualifications:

  • High School Diploma or equivalent.
  • Minimum of 2 years in sales and customer service roles.
  • Experience in the Agriculture sector or related sales is advantageous.

Skills and Competencies:

  • Outstanding customer service abilities.
  • Capability to remain seated or standing for extended periods.
  • Proficient in computer applications.
  • Able to lift items weighing up to 50 lbs as required.


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