Customer Service Lead
2 weeks ago
We are seeking a highly motivated and experienced Customer Service Lead to join our team at Daniels Health. As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective support to customers via phone, email, and other communication channels.
- Collaborate with the customer service manager and broader leadership team to refine business processes and drive initiatives that enhance customer experience.
- Take ownership of customer issue resolution and mentor colleagues in their skills and responsibilities.
- Work closely with the production and transport team to ensure timely and efficient delivery of services to customers.
- Generate reports and provide direct reporting to the customer service manager on key metrics, issue resolution, and team KPIs.
- 2+ years of administrative and customer service experience in a retail, hospitality, or corporate setting.
- Strong communication and interpersonal skills, with the ability to build relationships and drive a culture focused on customer service.
- Flexibility, adaptability, and ability to prioritize tasks in a fast-paced environment.
- Intermediate to advanced computing skills, including Microsoft Office Suite and Salesforce experience.
- Ability to work weekends, holidays, or flexible hours as needed by production demands.
As a Customer Service Lead at Daniels Health, you will have the opportunity to work with a dynamic and growing company that is committed to delivering exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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