Customer Service Lead

2 weeks ago


Sturtevant, Wisconsin, United States Daniels Health Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Lead to join our team at Daniels Health. As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Collaborate with the customer service manager and broader leadership team to refine business processes and drive initiatives that enhance customer experience.
  • Take ownership of customer issue resolution and mentor colleagues in their skills and responsibilities.
  • Work closely with the production and transport team to ensure timely and efficient delivery of services to customers.
  • Generate reports and provide direct reporting to the customer service manager on key metrics, issue resolution, and team KPIs.
Requirements
  • 2+ years of administrative and customer service experience in a retail, hospitality, or corporate setting.
  • Strong communication and interpersonal skills, with the ability to build relationships and drive a culture focused on customer service.
  • Flexibility, adaptability, and ability to prioritize tasks in a fast-paced environment.
  • Intermediate to advanced computing skills, including Microsoft Office Suite and Salesforce experience.
  • Ability to work weekends, holidays, or flexible hours as needed by production demands.
What We Offer

As a Customer Service Lead at Daniels Health, you will have the opportunity to work with a dynamic and growing company that is committed to delivering exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



  • Sturtevant, Wisconsin, United States Uline Full time

    Customer Service Operations ManagerCompensation: $80,000 - $90,000 annuallyBranch Location: KenoshaAt Uline, we pride ourselves on our exceptional customer service. As a Customer Service Operations Manager, you will play a crucial role in maintaining our reputation by leading our teams to provide outstanding service that our customers expect.Collaboration is...


  • Sturtevant, Wisconsin, United States Dayton Freight Full time

    About the RoleAs a Customer Service Representative at Dayton Freight, you will play a vital role in ensuring the satisfaction of our customers by providing exceptional support and assistance with their freight needs.Key ResponsibilitiesCustomer Support: Assist customers with inquiries, including freight pickup requests, rate quotes, and shipment...


  • Sturtevant, Wisconsin, United States MDA Edge Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at MDA Edge. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesDiscontinued Item Management: Pull reports of...


  • Sturtevant, Wisconsin, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service...


  • Sturtevant, Wisconsin, United States Macpower Digital Assets Edge;MDA Edge Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Macpower Digital Assets Edge; MDA Edge. The ideal candidate will have a minimum of 2 years experience in a customer service or sales environment, possess excellent communication skills, and demonstrate resourcefulness in handling pressure situations.Key...


  • Sturtevant, Wisconsin, United States Bryant & Stratton Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Bryant & Stratton College. As a key member of our Admissions Department, you will be responsible for providing exceptional customer service to prospective students, managing our multi-line telephone system, and performing various...


  • Sturtevant, Wisconsin, United States Pomp's Tire Service Full time

    Job SummaryWe are seeking a skilled and experienced Commercial Tire Service Technician to join our team at Pomp's Tire Service. As a key member of our team, you will be responsible for providing exceptional service to our commercial customers by repairing, inspecting, and maintaining their vehicles in an outdoor environment.Key ResponsibilitiesRespond to...


  • Sturtevant, Wisconsin, United States One Hour Heating & Air Conditioning of Southeastern Wisconsin Full time

    Job SummaryWe are seeking a highly skilled and experienced Lead HVAC Installation Technician to join our team at One Hour Heating & Air Conditioning of Southeastern Wisconsin. As a key member of our installation team, you will be responsible for overseeing the installation of residential HVAC equipment and accessories, ensuring that all work is performed to...


  • Sturtevant, Wisconsin, United States Putzmeister Full time

    Job SummaryPutzmeister is seeking a highly skilled Service Manager to lead our service team and drive service excellence. As a critical member of our organization, you will be responsible for providing technical support to our dealers and direct customers, ensuring customer satisfaction, and maximizing customer retention.Key ResponsibilitiesService Team...

  • Lead Security Officer

    2 weeks ago


    Sturtevant, Wisconsin, United States Securitas Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Lead Security Officer to join our team at Securitas Inc. in an overnight shift position. As a Lead Security Officer, you will be responsible for providing leadership and guidance to Security Officers at assigned client sites, ensuring the safety and security of clients' assets and personnel.Key...


  • Sturtevant, Wisconsin, United States Putzmeister Full time

    Service Manager Job DescriptionAt Putzmeister, we are seeking a highly skilled Service Manager to join our team. As a critical member of our service team, you will be responsible for providing exceptional technical support to our dealers and direct customers.Key Responsibilities:Lead and develop a high-performing service team to drive service excellence and...


  • Sturtevant, Wisconsin, United States Putzmeister Full time

    Position Overview : The Service Operations Manager plays a pivotal role in delivering essential technical assistance to our dealers and direct clients. This position is focused on driving service excellence to enhance customer satisfaction, boost customer loyalty, and reduce equipment downtime. The ideal candidate will be an adept service leader capable...


  • Sturtevant, Wisconsin, United States Putzmeister Full time

    Job SummaryWe are seeking a highly skilled Service Manager to join our team at Putzmeister. As a Service Manager, you will be responsible for providing exceptional technical support to our customers and dealers, driving service excellence, and maximizing customer retention.Key ResponsibilitiesService Team Leadership: Provide strategic leadership and...


  • Sturtevant, Wisconsin, United States Putzmeister Full time

    {"title": "Service Manager", "description": "Job SummaryThe Service Manager is a critical role responsible for providing technical support to our dealers and direct customers. This position requires an experienced service leader who can drive service excellence, maximize customer retention, and minimize customer downtime.Key ResponsibilitiesProvide strategic...


  • Sturtevant, Wisconsin, United States Putzmeister Full time

    Job SummaryWe are seeking a highly skilled Service Manager to join our team at Putzmeister. As a Service Manager, you will be responsible for providing exceptional technical support to our customers and dealers, driving service excellence, and maximizing customer retention.Key ResponsibilitiesService Leadership: Provide strategic leadership and development...

  • Security Team Lead

    3 weeks ago


    Sturtevant, Wisconsin, United States Securitas Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Lead Security Officer to join our team at Securitas Inc. in an overnight shift position. As a Lead Security Officer, you will be responsible for providing leadership and guidance to our security officers at assigned client sites, ensuring the safety and security of our clients' assets and...


  • Sturtevant, Wisconsin, United States Putzmeister Full time

    Job SummaryWe are seeking a highly skilled Service Manager to join our team at Putzmeister. As a Service Manager, you will be responsible for providing exceptional technical support to our customers and dealers, driving service excellence, and maximizing customer satisfaction.Key ResponsibilitiesService Team Leadership: Provide strategic leadership and...


  • Sturtevant, Wisconsin, United States Taco Bell Full time

    Position OverviewAs a key member of the management team at Taco Bell, the Restaurant Supervisor plays a vital role in ensuring operational excellence and customer satisfaction. This position involves overseeing daily restaurant activities and leading a dedicated team to achieve set objectives.Key ResponsibilitiesGuide team members to adhere to established...


  • Sturtevant, Wisconsin, United States Taco Bell Full time

    Position OverviewAs a key member of the Taco Bell management team, the Restaurant Supervisor plays a crucial role in overseeing daily operations. This position is essential for ensuring that both team members and customers have a positive experience.Key ResponsibilitiesLead and mentor team members to uphold service standards.Oversee guest interactions,...


  • Sturtevant, Wisconsin, United States Pomp's Tire Service Full time

    Job SummaryWe are seeking a skilled and experienced Commercial Tire Technician to join our team at Pomp's Tire Service. As a key member of our team, you will be responsible for providing exceptional service to our commercial customers by repairing, inspecting, and maintaining their vehicles in an outdoor environment.Key ResponsibilitiesRespond to roadside...