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Windows Desktop Support Specialist
2 months ago
Peraton is seeking a skilled and dedicated Windows Desktop Administrator to join our team.
In this role, you will be responsible for providing comprehensive technical support and maintenance for our clients' Windows-based computing environments. You will work closely with customers in a demanding environment, ensuring their systems are secure, reliable, and optimized for performance.
Your Responsibilities:
- Provide expert troubleshooting and resolution for hardware and software issues related to Windows operating systems and applications.
- Maintain and administer user accounts, permissions, and security settings within the Windows environment.
- Install, configure, and update software applications and drivers to ensure compatibility and functionality.
- Manage printer services and virtual machine environments (Treidici, WYSE).
- Document technical solutions and maintain accurate records of system configurations and support activities.
- Stay abreast of emerging technologies and industry best practices in desktop administration.
- Collaborate with other IT professionals to ensure seamless integration and support across the organization.
Qualifications:
- Proven experience in providing technical support for Windows-based systems.
- Strong understanding of network protocols, security principles, and system administration best practices.
- Excellent problem-solving skills and a customer-centric approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Active TS/SCI clearance is required.
Required Certifications:
- Must obtain/maintain a DoD 8570 IAT Level II certification (e.g., Security+, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP) within 120 days of hire.