Desktop Support Specialist

3 days ago


Patrick Air Force Base, United States By Light Professional IT Services Full time
Job Title: Desktop Support Technician

Join By Light Professional IT Services as a Desktop Support Technician and be part of a team that delivers excellence in national missile defense, human space flight, space launch, and combat rescue.

Job Summary

We are seeking a skilled Desktop Support Technician to provide technical assistance and support to our customers. The successful candidate will have a strong background in computer systems and be able to troubleshoot and resolve technical issues in a timely manner.

Responsibilities
  • Provide technical assistance and support to customers via phone, email, and in-person.
  • Troubleshoot and resolve technical issues with computer systems, software, and hardware.
  • Install, upgrade, and remove software and hardware as needed.
  • Analyze and evaluate products and related performance.
  • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components.
  • Provide on-site end-user training on system operation, maintenance, and limited troubleshooting.
  • Maintain effective customer communications and relations.
Requirements
  • High School diploma or equivalent required.
  • 3-4 years of experience in a technical support role.
  • Current DISA IAT level II baseline certification (CompTIA Security+ CE or equivalent) required.
Preferred Qualifications
  • Familiarity with Air Force BMC Remedy trouble ticket system, Cyberspace Infrastructure Planning System (CIPS), and Integrated Data Maintenance System (IMDS).
  • Course completion certification for Microsoft Windows 10.
Security Clearance

Active DoD Secret Clearance required.



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