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Front Desk Representative

2 months ago

Houston, Texas, United States Marriott Full time
Job Summary

We are seeking a skilled and dedicated Front Desk Agent to join our team at Marriott Marquis Houston. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and memorable experience for our guests.

Key Responsibilities
  • Process guest arrivals and departures, ensuring accurate and efficient check-in and check-out procedures.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Provide information and recommendations on local attractions, dining, and entertainment options.
  • Manage guest requests and concerns, escalating issues to management as needed.
  • Maintain a clean and organized front desk area, ensuring a welcoming and professional environment for guests.
Requirements
  • High school diploma or equivalent required.
  • No prior work experience necessary, but a positive attitude and willingness to learn are essential.
  • Ability to work a variety of shifts, including nights and weekends.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
About Marriott

Marriott International is a global hospitality company with a portfolio of brands that include Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional guest experiences and creating memorable moments for our guests. As a Front Desk Agent at Marriott Marquis Houston, you will be part of a dynamic and supportive team that is dedicated to delivering outstanding service and exceeding guest expectations.