Intake Coordinator

2 weeks ago


Chesapeake, Virginia, United States ForKids Full time
Job Summary

The Intake Specialist I is a critical role at ForKids, responsible for providing exceptional customer service and support to individuals and families in need. This position requires a high level of empathy, active listening, and problem-solving skills to effectively assess and address the needs of our clients.

Key Responsibilities
  • Conduct initial telephone screenings with callers to gather information and provide agency support
  • Assess client needs and connect them with internal or external resources
  • Collaborate with other organizations to provide comprehensive services
  • Accurately report data and maintain records in a timely manner
  • Provide excellent customer service and support to internal and external customers
  • Participate in staff meetings and training sessions to stay up-to-date on agency policies and procedures
Requirements
  • Bachelor's degree in social work, human services, or a related field (preferred)
  • Minimum one year of crisis counseling and/or homeless shelter experience (or related field)
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of community resources and social services
What We Offer

ForKids is committed to providing a supportive and inclusive work environment. As an Intake Specialist I, you will have the opportunity to make a meaningful difference in the lives of our clients and contribute to the success of our organization.



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