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Client Intake Coordinator

2 months ago

Chesapeake, Virginia, United States ForKids Full time
Position Overview

The Intake Specialist I plays a crucial role in facilitating initial contact with individuals seeking support from the agency. This position involves providing essential information about agency services, conducting assessments, and connecting clients with suitable resources. It is imperative that all data gathered during these interactions is documented accurately and promptly, adhering to established protocols.

Key Responsibilities

Call Center Operations:
  • Conduct thorough assessments for all requests for assistance, ensuring a standardized approach.
  • Offer information and referrals to relevant community resources and collaborate with external organizations as necessary.
  • Assess client needs to determine appropriate shelter placements based on established prioritization criteria.
  • Complete all required documentation, including screening forms and monthly reports, in a timely and precise manner.
  • Participate in team meetings and training sessions as required.
  • Build and maintain effective working relationships with public and private agencies to enhance service delivery.
  • Perform additional duties as assigned.
Customer Service Excellence:
  • Deliver high-quality service to both internal and external stakeholders in accordance with the agency's customer service standards.
Financial Stewardship:
  • Utilize agency resources responsibly and in alignment with financial policies.
Data Management for Grants:
  • Ensure accurate completion of all data reporting in line with established guidelines.
  • Engage in scheduled training sessions related to data collection.
Community Involvement:
  • Contribute to fundraising and development initiatives as needed, including donor engagement and event participation.
  • Support and collaborate with volunteers to enhance their experience and involvement.
Qualifications

Education and Experience: A bachelor's degree in social work, human services, or a related field is preferred, although not mandatory. A minimum of one year of experience in crisis counseling or relevant social services is required, with call center experience being advantageous.

Essential Skills and Abilities:
  • In-depth understanding of social, economic, and health issues affecting vulnerable populations.
  • Ability to maintain composure and objectivity in high-pressure situations.
  • Familiarity with community resources and social service agencies.
  • Strong verbal and written communication skills.
  • Proficiency in working with diverse populations.
  • Capacity to make informed decisions within established policies.
  • Competence in using office technology and software.
  • Attention to detail in tracking and reporting data.
  • Ability to foster effective relationships with clients, colleagues, and agency representatives.
  • Willingness to work flexible hours as required.