Hearing Care Professional

5 hours ago


Chesapeake, Virginia, United States Sonova Full time
Hearing Care Coordinator Job Description

We are seeking a skilled Hearing Care Coordinator to join our team at Sonova. As a key member of our clinical staff, you will play a vital role in ensuring patients receive quality care and service.

Key Responsibilities:
  • Greet patients with a positive and professional attitude
  • Place outbound calls to schedule follow-up appointments and consultations
  • Collect patient intake forms and maintain accurate records
  • Schedule and confirm patient appointments
  • Verify insurance benefits and authorization
  • Provide first-level support to patients, answer questions, and process payments
  • Process repairs under the supervision of a licensed Hearing Care Professional
  • Prepare bank deposits and submit daily reports
  • General sales knowledge for accessories and patient support
  • Process patient orders and verify pick-up
Requirements:
  • High School Diploma or equivalent
  • Associates degree preferred
  • Prior experience/knowledge with hearing aids is a plus
  • Professional verbal and written communication skills
  • Strong relationship building skills with patients, physicians, and clinical staff
  • Experience with Microsoft Office and Outlook
  • Knowledge of HIPAA regulations
What We Offer:
  • Medical, dental, and vision coverage
  • 401K with a company match
  • FREE hearing aids to all employees and discounts for qualified family members
  • PTO and holiday time
  • No nights or weekends
  • Legal Shield and identity theft protection
  • 1 floating holiday per year

We are an equal opportunity employer and welcome applications from diverse backgrounds. If you have the skills and passion to excel in this role, we encourage you to apply today.



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