Senior Relationship Manager

3 weeks ago

Texas City, Texas, United States Worldpay Full time
About the Role

We are seeking a highly skilled Senior Relationship Manager to join our team at Worldpay. As a key member of our organization, you will be responsible for managing and growing our existing enterprise accounts, cultivating future projects, and qualifying new opportunities.

Key Responsibilities

• Manage senior stakeholders for your accounts to align on the relationship strategy and agenda, and serve as a point of escalation for the day-to-day relationship activities
• Responsible for selling the company's products and services, to grow the level of business we do across your portfolio
• Ensure that schedules and budgets are met according to contractual agreements
• Oversee the creation and delivery of account plans, tracked with division leaders on a quarterly basis
• Coordinate multiple stakeholders across the business in locations around the globe (incl. Product, Legal, Finance, etc.) to be sure mutual objectives are met and we get the best outcomes for our customers
• Structure, negotiate and close deals to meet client expectations and Worldpay's ability to deliver; utilize company resources to provide product marketing support or specialized product sales expertise
• Exhibit a deep working knowledge of company products and services, and be able to articulate customer requirements to drive our product roadmap at Worldpay
• Focus on account retention with a growth mindset to explore new opportunities
• US-domestic travel required for this role

What We Offer

• Training across core financial, sales and Worldpay solutions
• A modern, international work environment and a dedicated and motivated team
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Time to support charities and give back in your community
• A work environment built on collaboration, flexibility and respect

Requirements

• Experience managing a portfolio of accounts with existing revenue and success meeting targets
• Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking 'big picture' to identify new commercial opportunities
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• Takes ownership of customer-impacting projects and is proactive in closing out customer challenges quickly
• Organizational and time management skills required to handle multiple time-sensitive projects across our customers
• Able to engage and influence people at all levels, and to build an understanding and trust with internal and external stakeholders
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Proficiency with Microsoft Outlook, Excel and PowerPoint
• Experience in FinTech, Tech, eCommerce or Financial Services preferred

Preferred Qualifications

• Payments experience
• Experience with

Worldpay is an Equal Opportunity Employer

We are committed to providing our employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $114,000.00 - $189,560.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

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