Music School Operations Manager
1 week ago
We are seeking a highly organized and customer-focused individual to join our team as an Administrative Manager at Opus 1 Music Studio.
Key Responsibilities:- Provide exceptional customer service through various channels, ensuring a positive experience for students and parents.
- Manage complex scheduling for multiple rooms, locations, teachers, and students, ensuring seamless coordination.
- Respond to and follow up on customer inquiries, converting trial students into long-term members.
- Support membership retention and growth initiatives, driving business success.
- Assist customers with lesson cancellations and rescheduling while enforcing school policies.
- Collaborate on the planning and execution of recitals and events, showcasing student talent.
- Handle other projects and duties as assigned, demonstrating adaptability and a strong work ethic.
- Proven experience in managing complex schedules, with a focus on customer satisfaction.
- Quick learner with new software platforms, with a willingness to adapt to changing needs.
- Availability for onsite work on weekdays (1pm-9pm) and weekends (8:45am-4:45pm), with flexibility to meet business demands.
- Strong customer service and sales skills, with a passion for delivering exceptional experiences.
- Familiarity with online scheduling tools and office software, with a willingness to learn and improve.
- Ability to multitask in a fast-paced environment, with a focus on prioritizing tasks and meeting deadlines.
- Strong work ethic and sense of responsibility, with a commitment to excellence.
- Professionalism and courtesy in all interactions, with a focus on building strong relationships.
- Excellent communication skills in English, with a willingness to communicate effectively with diverse stakeholders.
- Background in music programs or education, with a passion for music and learning.
- Experience in early childhood education, with a focus on nurturing young minds.
- Sales experience and conflict resolution skills, with a focus on building strong relationships and driving business success.
- Proficiency in foreign languages such as Chinese, Korean, or French, with a willingness to communicate effectively with diverse stakeholders.
- Combination of weekday and weekend shifts, with flexibility to meet business demands.
- Multiple locations, with onsite work required to ensure seamless coordination and customer satisfaction.
We look forward to meeting a motivated and experienced individual who is passionate about delivering exceptional customer experiences and driving business success.
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