Operations Supervisor
4 weeks ago
Live Nation Entertainment is a global leader in live entertainment, with a diverse portfolio of businesses that include Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. As a key member of our Concerts Division, you will play a critical role in delivering exceptional live music experiences to our fans.
Key Responsibilities:- Work closely with the Ops Manager and Security Supervisor to ensure seamless day-of-show operations
- Respond to guest inquiries and concerns, providing exceptional customer service and resolving issues in a timely and professional manner
- Collaborate with the Security and Guest Services teams to maintain high service standards and ensure a safe and enjoyable experience for all guests
- Perform opening, running, and closing duties according to Live Nation policy, ensuring that all venue amenities are properly maintained and communicated to guests
- Lead pre-shift meetings, communicate with the M.O.D. on guest and team member issues, and work with the M.O.D. to resolve any escalated situations
- Assist with incident reports, ejection logs, and other administrative tasks as needed
- Working knowledge of high-volume nightclub operations, responsible alcohol service, and guest relations
- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
- Ability to prioritize tasks, manage multiple issues simultaneously, and maintain a positive attitude in a fast-paced environment
- High School Diploma required; college diploma in a related field preferred
Live Nation Entertainment is a global leader in live entertainment, with a diverse portfolio of businesses that include Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We are passionate about delivering exceptional live music experiences to our fans, and we are committed to creating a workplace culture that is inclusive, supportive, and empowering.
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