Operations Supervisor

4 weeks ago


Mountain View, California, United States Live Nation Entertainment Full time
Job Summary:

Live Nation Entertainment is a global leader in live entertainment, with a diverse portfolio of businesses that include Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. As a key member of our Concerts Division, you will play a critical role in delivering exceptional live music experiences to our fans.

Key Responsibilities:
  • Work closely with the Ops Manager and Security Supervisor to ensure seamless day-of-show operations
  • Respond to guest inquiries and concerns, providing exceptional customer service and resolving issues in a timely and professional manner
  • Collaborate with the Security and Guest Services teams to maintain high service standards and ensure a safe and enjoyable experience for all guests
  • Perform opening, running, and closing duties according to Live Nation policy, ensuring that all venue amenities are properly maintained and communicated to guests
  • Lead pre-shift meetings, communicate with the M.O.D. on guest and team member issues, and work with the M.O.D. to resolve any escalated situations
  • Assist with incident reports, ejection logs, and other administrative tasks as needed
Requirements:
  • Working knowledge of high-volume nightclub operations, responsible alcohol service, and guest relations
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
  • Ability to prioritize tasks, manage multiple issues simultaneously, and maintain a positive attitude in a fast-paced environment
  • High School Diploma required; college diploma in a related field preferred
About Live Nation Entertainment:

Live Nation Entertainment is a global leader in live entertainment, with a diverse portfolio of businesses that include Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We are passionate about delivering exceptional live music experiences to our fans, and we are committed to creating a workplace culture that is inclusive, supportive, and empowering.


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