Technical Support Specialist

4 days ago


Philadelphia, Pennsylvania, United States cyberThink Full time
Job Title: Technical Support Specialist

Job Summary:
cyberThink is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical advice, guidance, and informal training to customers using hardware and software programs. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. You will also maintain knowledge databases and call tracking databases to enhance the quality of problem resolutions.

Responsibilities:
• Provide technical advice, guidance, and informal training to customers using hardware and software programs.
• Troubleshoot and restore routine technical service and equipment problems.
• Maintain knowledge databases and call tracking databases.
• Work in a team setting, sharing information, and assisting others with calls.

Requirements:
• Strong technical skills and knowledge of hardware and software systems.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong training skills and practical experience.
• Expert knowledge and experience with current and legacy Microsoft Windows, Apple Macintosh, and Apple iOS based hardware and software systems.
• Strong, demonstrated knowledge of enterprise end-user, mobile device, and audio/video conference management tools.
• Ability to lift up to 25 pounds of equipment without assistance and up to 50 pounds with assistance.

Compensation:
The hourly range for this role is $30.00 to $40.00/hr, depending on skills, experience, location, and industry. cyberThink is an Equal Opportunity Employer.

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