Customer Care Associate

2 weeks ago


Phoenix, Arizona, United States Trade-Wind Manufacturing, LLC Full time
Customer Service Representative at Trade-Wind Manufacturing

Trade-Wind Manufacturing, a prominent family-owned enterprise in the residential kitchen ventilation sector, is seeking a committed Customer Service Representative to become part of our dynamic team. We pride ourselves on fostering a collaborative work atmosphere that offers a variety of benefits including health insurance, retirement plans, paid time off, and consistent weekly compensation.

Key Responsibilities:
  • Engage with clients through phone and electronic communication
  • Work closely with various internal teams to fulfill customer requirements
  • Acquire a comprehensive understanding of our product offerings
  • Deliver precise information regarding product inquiries
  • Oversee parts and production orders, in addition to warranty claims
  • Maintain an organized inventory of product literature and labels
Required Qualifications:
  • Strong attention to detail and reliability
  • Exceptional problem-solving capabilities
  • Outstanding communication and organizational skills
  • Proficiency in Microsoft Office Suite
  • High school diploma with a minimum of 2 years relevant experience
Compensation & Benefits:
  • Competitive starting pay ranging from $16.00 to $18.00 per hour
  • Contribution towards medical insurance
  • 401(k) matching program
  • Two weeks of paid leave
  • Paid holidays and weekly salary
Work Schedule:
  • Monday to Friday, with standard working hours and a designated lunch break
  • Flexible start date options available


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