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Customer Care Associate

2 months ago

Phoenix, Arizona, United States Sun Technologies Full time

Position: Customer Service Representative

Key Responsibilities:

As a Customer Service Representative at Sun Technologies, you will be tasked with efficiently managing a high volume of orders through both incoming and outgoing communications.

Essential Duties:

  • Engage with patients, referral sources, and administrative inquiries to provide exceptional service.
  • Facilitate communication with insurance providers and manage prior authorization requests.
  • Input patient data into the customer information management system accurately.
  • Ensure customer satisfaction by addressing health-related issues and concerns.
  • Make informed decisions independently during off-hours to maintain a seamless supply of products.
  • Develop a deep understanding of customer needs and market trends to enhance satisfaction and loyalty.
  • Acquire knowledge of various insurance qualifications to ensure accurate order processing.

Qualifications:

Applicants should possess a High School Diploma or GED, with some college education preferred. A minimum of 1 year of experience in customer service is required.

Skills:

  • Demonstrated ability to project a positive and professional demeanor to both customers and colleagues.
  • Ability to maintain composure in high-pressure scenarios.
  • Proficient in following issues through to resolution.

Experience: 2+ years in a customer service role is preferred.