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Operations Director

2 months ago

Boca Raton, Florida, United States The Karp Group Full time
About The Karp Group

The Karp Group is a dynamic and rapidly growing real estate firm headquartered in Boca Raton, FL. We specialize in residential and commercial properties, dedicated to providing exceptional service and value to our clients.

Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team. As our Operations Manager, you will play a crucial role in streamlining the operations of our transaction team, ensuring smooth and efficient processes that enhance productivity and client satisfaction.

Key Responsibilities
  • Oversee and streamline the operations of our transaction team, ensuring smooth and efficient processes that enhance productivity and client satisfaction.
  • Manage and optimize daily operations of the company's transaction management team and listing coordination team to ensure efficient workflow.
  • Oversee transaction & listing coordination, including preparing and reviewing contracts, managing documentation, and ensuring compliance with legal requirements.
  • Provide administrative support to the sales team, including scheduling appointments, managing calendars, and organizing meetings.
  • Coordinate marketing efforts, including listing presentations, advertising campaigns, and digital marketing strategies.
  • Monitor and report on transaction team performance, providing insights and recommendations for improvement.
  • Ensure exceptional client service by leading with a sense of urgency and a strong focus on the client; anticipate client needs and avoid unnecessary crises through proactive, careful planning.
  • Conduct regular audits of sales processes and documentation to ensure accuracy and compliance with local, state, and federal regulations related to listing and transaction management.
  • Supervise and support transaction management staff, including onboarding, training, and performance evaluations.
  • Implement strategies to maximize time, value to clients and agents, and profitability.
Requirements
  • Bachelor's degree in Business, Real Estate, Project Management, or a related field.
  • Minimum of 2 years of experience in management, operations, or administrative support.
  • Proven track record of successfully managing an operations department, transaction management department, or listing coordination department and placing talented individuals into the positions they are suited for, as well as creating and growing leaders.
  • Strong leadership and team management skills.
  • Radiates confidence and is self-motivated, thriving in a collaborative environment.
  • Excellent communication and interpersonal skills.
  • In-depth knowledge of real estate principles, practices, and regulations.
  • Proficiency in MLS software, Transaction Compliance, Microsoft Office Suite, Google Business Suite, Customer Relationship Management software (CRM) and Canva.
  • Ability to analyze department performance data and prepare detailed reports.
  • Strong organizational and time management skills.
  • Ability to work independently and handle multiple projects simultaneously.
Preferred Qualifications
  • Advanced degree or additional certifications in real estate or a related field.
  • Experience with Keller Williams Command, FlexMLS, StellarMLS, Google Business Suite, Sisu, Follow Up Boss, and Canva.