Lead Customer Service Representative

2 weeks ago


Chattanooga, Tennessee, United States First Volunteer Full time
Job Title: Lead CSR

As a key member of our First Volunteer team, the Lead CSR will play a vital role in building strong relationships with our valued customers. This dynamic individual will be the first point of contact for customers entering our Financial Centers, providing a warm and inviting welcome while delivering exceptional customer service.

Key Responsibilities:
  • Represent First Volunteer with Integrity: Demonstrate a strong commitment to our values and policies, providing world-class customer service in a fast-paced environment.
  • Supervise and Coach CSRs: Provide guidance and support to team members, helping them to develop their skills and achieve their full potential.
  • Run a Teller Window: Process transactions with accuracy and efficiency, providing a positive experience for customers.
  • Demonstrate Product Knowledge: Stay up-to-date on our products and services, answering customer inquiries and identifying opportunities to meet their financial needs.
  • Balance Cash and Manage Branch Operations: Ensure accurate cash handling and maintain a secure and organized branch environment.
  • Provide Excellent Customer Service: Answer phone calls, respond to customer inquiries, and demonstrate a commitment to exceptional service.
Requirements:
  • High School Diploma or Equivalent: A minimum educational requirement for this role.
Skills and Competencies:
  • Basic Computer Skills: Proficiency in using computer systems and software.
  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and management.
  • Stellar Customer Service Skills: A strong commitment to delivering exceptional customer experiences.
  • Accuracy and Attention to Detail: Ability to manage cash and maintain accurate records.
  • Physical Demands: Ability to stand for extended periods and lift up to 25 pounds.

First Volunteer is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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