Customer Service Representative

4 weeks ago

Chattanooga, Tennessee, United States Brook & Whittle Full time

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at Brook & Whittle. As a Customer Service Representative, you will be responsible for managing a portfolio of key customer accounts and building rapport through effective brand/product communication to deliver on the customer's printed packaging needs.

This is a unique opportunity for a self-motivated individual who is eager to learn, has experience working in a customer-focused role, and possesses strong interpersonal and problem-solving skills.

Key Responsibilities:

  • Manage a portfolio of key customer accounts
  • Build rapport through effective brand/product communication
  • Deliver on the customer's printed packaging needs
  • Proactively communicate with customers regarding projects, open orders, timelines, deliverables, and all other customer service-related topics
  • Process orders and send acknowledgments to clients, confirming job details, pricing, and shipping dates
  • Facilitate customer project meetings with cross-functional departments in attendance to provide a quality product that meets/exceeds customer expectations
  • Monitor open orders and proactively communicate about anticipated delays and any additional information as needed to support the client
  • Track shipped orders and forward copies of BOL, Packing slip, and COA documentation to the customer upon completion of shipment
  • Confers with production, shipping, and warehouse to expedite or trace missing or delayed shipments
  • Maintain information for customer profiles (account preferences), item specifications, and all documents associated with account programs
  • Receive customer complaints and coordinate product return/complaint resolution with the Quality Department

Requirements:

  • Associates Degree strongly preferred
  • 2 years of experience in printing, manufacturing, or a relatable business environment preferred
  • 2 years of experience managing client accounts and personal relationships preferred
  • Reading, writing, speaking, and understanding English is required
  • Competency in Microsoft Office Suite
  • Previous experience or understanding of flexible packaging products is preferred

What We Offer:

  • 10 paid holidays
  • Starting 2 weeks' vacation at an accrued rate
  • Paid sick/personal days
  • MDLive - Telemedicine
  • Life insurance
  • Long-term disability insurance
  • Employee assistance program (EAP)
  • Dental
  • Vision
  • 401(k) - first of the month after 90 days of employment - auto-enroll at 3%
  • Short-term disability
  • Voluntary life insurance
  • Flexible spending account - health care and/or dependent care
  • Critical illness insurance, hospital indemnity insurance, and accident insurance

About Us:

Brook & Whittle Ltd. is one of North America's leading Sustainable Labeling Solutions providers, producing pressure-sensitive labels, shrink sleeves, and flexible packaging for many of the nation's leading brands.

The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals.

The company's rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements.

We believe people are our greatest asset. Thus, we highly value individuals of strong character with drive, ambition, and creativity. Relationships are our cornerstone whether it be clients, vendors, or co-workers.

We are the best at what we do and are looking for an exceptional individual to join our growing organization.

AAP/EEO Statement

Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of Brook & Whittle LTD's employees to perform their job duties may result in discipline up to and including discharge.

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