Customer Service Representative
3 days ago
Customer Service Representative Job Description
Regency Furniture is seeking a highly skilled Customer Service Representative to provide exceptional customer experiences. As a Customer Service Representative, you will be the face of our company, interacting with customers to resolve issues, answer questions, and provide solutions.
Key Responsibilities:
- Answer a high volume of customer calls and respond to customer inquiries in a timely and professional manner
- Support sales staff by finalizing tickets quickly and efficiently
- Handle customer concerns in person and over the phone
- Gain a thorough knowledge of policies and procedures
- Review and edit customer orders
- Create and maintain various delivery and service data
- Dispatch drivers
- Provide thorough explanations to customers about estimate times during the process
- Provide reports
- Schedule and close deliveries
- Assist with pricing, tagging, promotions, and organization as needed
- Schedule service calls
- Make daily calls to customers (delivery updates/confirmations, pick-ups, thank you, and follow-ups)
Requirements:
- High School diploma or GED
- Ability to work a retail schedule including weekends, nights, and holidays
- Strong professional communication skills (bilingual is a plus)
- Possess the ability to read, analyze, and interpret common publications related to the field of expertise (sales & finance contracts, delivery orders, etc.)
- Ability to respond to common inquiries or complaints from customers or vendors
- Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
- Be able to lift/move up to 25 pounds, regularly
- Possess computer literacy (Microsoft Outlook, Work, Excel, and Windows)
Benefits:
- Medical, dental, vision, life insurance, disability benefits, including dependent coverage
- Paid vacation
- Recognition and reward programs
- 401(k) retirement savings plan
- Generous employee purchase policy
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