Charging Infrastructure Operations Coordinator

1 week ago

San Francisco, California, United States Moove Full time
About the Role

We are seeking a highly motivated and detail-oriented Operations Specialist to join our Charging Infrastructure team at Moove. As a key member of our operations team, you will play a critical role in ensuring the efficient and effective operation of our EV charging networks.

Key Responsibilities:
  • Charging Infrastructure Management: Oversee the daily operations and maintenance of EV charging stations, ensuring they are fully functional and meet safety and performance standards.
  • Process Optimization: Identify and implement process improvements to enhance the efficiency of charging station operations, including monitoring, troubleshooting, and reporting.
  • Data Analysis: Collect and analyze operational data to track performance metrics, identify trends, and recommend actions for continuous improvement.
  • Vendor Coordination: Collaborate with vendors and service providers to ensure timely maintenance, repairs, and upgrades to the charging infrastructure.
  • Customer Support: Work closely with the customer service team to address and resolve issues related to charging stations, ensuring a seamless experience for EV users.
  • Compliance and Safety: Ensure that all charging stations comply with relevant regulations, safety standards, and environmental guidelines.
  • Project Management: Assist in the planning and execution of new charging station installations, including site assessments, permitting, and coordination with contractors.
Requirements:
  • Bachelor's degree in Engineering, Operations Management, or a related field.
  • 3+ years of experience in operations, preferably within the EV, renewable energy, or infrastructure sectors.
  • Strong analytical skills with experience in data analysis and reporting.
  • Excellent problem-solving abilities and a detail-oriented approach to tasks.
  • Familiarity with EV charging technologies, standards, and industry trends is a plus.
  • Strong communication and interpersonal skills, with the ability to work effectively in a cross-functional team environment.
  • Proficiency in Microsoft Office Suite and familiarity with project management tools.
Key Metrics:
  • Charging Station Uptime: The percentage of time that EV charging stations are operational and available for use.
  • Mean Time to Repair (MTTR): The average time taken to repair a charging station after it goes down.
  • Mean Time Between Failures (MTBF): The average time between successive failures of a charging station.
  • First-Time Fix Rate: The percentage of repairs or maintenance activities that are successfully completed on the first attempt.
  • Customer Satisfaction Score (CSAT): A measure of customer satisfaction based on feedback or surveys specifically related to charging infrastructure.
  • Energy Dispensed: The total amount of energy (kWh) delivered through the charging stations over a specified period.
  • Operational Cost per Charging Station: The average cost incurred to maintain and operate each charging station, including repairs, energy costs, and vendor fees.
About the Team:

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Equal Opportunities Employer:

Moove is an equal opportunities employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation, or any other protected characteristic.

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