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IT Support Professional

2 months ago

Nashville, Tennessee, United States Brooksource Full time
About the Role

We are seeking a highly skilled Workstation Support Technician to join our team at Brooksource. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities
  • Provide technical support for desktop, laptop, and hardware technologies
  • Troubleshoot issues and resolve problems in a timely and efficient manner
  • Develop and maintain strong relationships with clients and internal stakeholders
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Exceptional customer service skills
  • Passion for creating a career in the Information Technology field
  • Ability to take constructive criticism
  • Experience in the information technology field supporting inbound customer requests
  • Previous experience utilizing ticketing systems (ServiceNow preferred)
  • Proficiency with Windows and Mac laptops and desktops
  • Familiarity with Active Directory and Microsoft Outlook/Exchange environments
  • Capable of connecting printers/scanners/copiers
  • Strong written and verbal communication skills
  • Ability to maintain composure, tact, and effectiveness under stressful conditions
Desirable Qualifications
  • Associates Degree
  • A+ Certification
  • Experience working with networking equipment (routers, switches, and hubs)
About Brooksource

At Brooksource, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting, and staffing needs.

We customize our search based upon your company's unique initiatives, culture, and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Brooksource finds the people best-suited for your business.

When you work with us, we work with you. That's the Brooksource promise.

Benefits
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance