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Hotel Guest Services Representative

2 months ago

Lincoln, Nebraska, United States Courtyard by Marriott Lincoln Full time
Job Summary

We are seeking a highly skilled Guest Services Representative to join our team at Courtyard by Marriott Lincoln. As a key member of our front desk team, you will be responsible for ensuring 100% guest satisfaction from check-in to check-out.

Key Responsibilities
  • Respond to guest requests and needs in a timely and friendly manner
  • Check guests into and out of the hotel, manage room inventory, and maintain knowledge of hotel products and services
  • Handle departmental accounting, including posting charges and preparing deposits
  • Provide a professional image and maintain a clean and organized work environment
  • Follow company policies and procedures, and perform other duties as assigned
Requirements
  • Previous customer service experience
  • Ability to work independently, prioritize tasks, and multitask
  • Excellent communication and problem-solving skills
  • Ability to work a flexible schedule, including weekends and holidays
  • Valid driver's license
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment