Customer Service Manager, Retail

6 days ago


Tinton Falls, New Jersey, United States Under Armour Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Manager to join our team in Tinton Falls, NJ. As a key member of our retail team, you will be responsible for providing exceptional customer service, leading a high-performing sales team, and driving sales growth.

Job Responsibilities
  • Sales & Omni: Supports in driving sales and retail/omni-channel KPI target achievement by analyzing daily sales trends and making real-time strategic business decisions.
  • Brand Image & Customer Experience: Trains teammates to provide a service/selling culture unique to Under Armour, ensuring customers receive detailed information about a wide selection of products.
  • Retail Operations: Leads teammates in executing daily operations aligning with UA process and policies, maintaining standards covering merchandise and floor sets, and adhering to Loss Prevention policies.
Requirements

To succeed in this role, you must have:

  • Minimum 1 year experience: In a sports/apparel & footwear retail environment, preferably with supervisory experience.
  • Qualifications: Advanced numeracy, literacy, and advanced communication skills; fluent in local language and basic verbal English skills; proficient in use of computers and other technology.
  • Availability: Willingness to work a flexible schedule, including holidays, nights, and weekends.
Benefits

As a valued member of our team, you will enjoy:

  • Competitive Salary: $20-$25 per hour, commensurate with experience.
  • Bonus Incentive Pay: Eligibility for monthly bonus pay based on performance.
  • Benefits Package: Comprehensive medical, dental, and vision benefits, as well as paid time off and holiday pay benefits.
  • Paid Time Off: Generous PTO policy allowing for flexibility and work-life balance.
Our Commitment to Diversity

Under Armour is committed to creating an inclusive and diverse workplace where everyone has equal opportunities to grow and thrive. We celebrate individual differences and promote a culture of respect, empathy, and understanding.



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