Customer Experience Manager

3 days ago


Niagara Falls, New York, United States Wegmans Food Markets Full time
Job Title: Customer Experience Manager

We're seeking a talented individual to join our Bakery leadership team as a Customer Experience Manager. In this role, you'll be responsible for ensuring that our customers have an exceptional experience when shopping in our store.

Salary: $21 - $22.50 per hour

About the Job:
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Work closely with the bakery team to ensure that customers receive excellent service and product recommendations
  • Maintain a high level of product knowledge and stay up-to-date on new products and promotions

Requirements:
  • 1-2 years of retail experience, preferably in a customer-facing role
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment

Benefits:
  1. Paid time off (PTO) to help you balance your personal and work life
  2. Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
  3. Health care benefits that provide a high level of coverage at a low cost to you
  4. Retirement plan with both a profit-sharing and 401(k) match

About Us:

We're Wegmans Food Markets, a family-owned company that believes in caring, respect, empowerment, high standards, and making a difference in the community. We're proud to be a leader in the grocery industry and are committed to providing our employees with a positive and supportive work environment.



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