Claims Service Representative

6 days ago


Allentown, Pennsylvania, United States PMA Companies Full time
Job Summary

We are seeking a highly skilled Claims Customer Service Representative to join our team at PMA Companies. As a key member of our Customer Service Center Call Center Team, you will be responsible for ensuring efficient and timely processing of all work assignments into applicable business systems with strict adherence to established procedures.

Key Responsibilities:
  • Provide accurate and timely resolution to claims customer service inquiries
  • Advise clients by telephone of status of claims inquiries
  • Coordinate client follow-ups with appropriate claims adjusters
  • Provide support and backup assistance to other areas of the CSC as needed
  • Demonstrate commitment to the Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards, and laws applicable to job responsibilities in the performance of work
Requirements:
  • Previous inbound telephonic customer service experience in a call center environment
  • Excellent communication and organizational skills
  • Ability to problem solve and work independently
  • Attention to detail
  • Insurance experience, knowledge of medical terminology, and working knowledge of PMA Claims Systems a plus
  • Ability to handle conversational Spanish inquiries a plus

Must be located within proximity to the Allentown office.



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