Insurance Customer Service Representative
1 month ago
State Farm Insurance
**Job Summary:**
We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service, processing insurance policy changes and updates, and handling incoming and outgoing phone calls.
**Key Responsibilities:**
* Assist customers with their insurance needs and provide personalized support
* Process insurance policy changes and updates in a timely and accurate manner
* Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues
* Maintain accurate and organized customer files, ensuring seamless communication and collaboration
* Prepare and process insurance quotes and applications, collaborating with team members to achieve office goals
* Promote and cross-sell insurance products and services, identifying opportunities to enhance customer satisfaction
* Handle policy renewals and cancellations, ensuring timely and efficient processing
* Assist with claims processing and follow-up, maintaining a professional and friendly demeanor at all times
* Stay updated on insurance industry trends and regulations, adhering to company policies and procedures
**Requirements:**
* Excellent communication and interpersonal skills, with a focus on customer satisfaction
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
* Strong organizational and time management skills, with attention to detail and accuracy
* Proficiency in insurance industry software and systems, with a willingness to learn and adapt
* Collaborative team player, with a positive attitude and strong work ethic
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for insurance and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills.
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