Customer Service Representative
3 weeks ago
About the Role:
As a Retail Customer Service Associate at FedEx, you will play a vital part in delivering exceptional customer experiences. Your primary responsibilities will include following instructions from supervisors and assisting other team members in performing store functions. You will also be involved in the training of store team members, ensuring they have the necessary skills to provide top-notch service to our customers. Additionally, you will demonstrate consultative behaviors in a retail environment to understand each customer's individualized needs. This role requires a strong focus on customer satisfaction, teamwork, and adaptability. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
• Follow instructions from supervisors and assist other team members in performing store functions
• Assist in the training of store team members
• Demonstrate consultative behaviors in a retail environment to understand each customer's individualized needs
• Provide exceptional customer service and support
• Work collaboratively with the team to achieve sales and customer satisfaction goals
What We Offer:
At FedEx, we are committed to providing our employees with a positive and supportive work environment. As a Retail Customer Service Associate, you will have the opportunity to develop your skills and advance your career in a dynamic and fast-paced industry. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.
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