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Customer Service Expert

4 weeks ago

Dearborn, Michigan, United States State Farm Insurance Full time

As a Customer Relations Representative at State Farm Insurance, you will be responsible for delivering exceptional customer service by assisting customers with their insurance needs, resolving issues, and providing solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary. Additionally, you will collaborate with team members to ensure seamless customer experiences, promote and cross-sell insurance products and services, and handle escalated customer complaints with professionalism and empathy. To succeed in this role, you will need to stay updated on insurance policies, regulations, and industry trends, and participate in ongoing training and development programs to enhance your knowledge and skills.

Key Responsibilities:
  • Assist customers with their insurance needs
  • Provide exceptional customer service
  • Process policy changes, claims, and payments
  • Maintain customer records
  • Collaborate with team members
  • Promote and cross-sell insurance products and services
  • Handle escalated customer complaints
Requirements:
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of insurance policies and regulations
  • Ability to stay updated on industry trends