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Customer Service Associate

2 months ago

Buena Park, California, United States Medieval Times Full time

COMPENSATION: The starting pay for this role is $17.64 per hour.

Medieval Times is seeking enthusiastic CASHIERS who play a vital role in delivering exceptional customer service by efficiently processing ticket sales. Cashiers are entrusted with safeguarding company resources through accurate cash management.


KEY RESPONSIBILITIES:

  • Handle payments for admission ticket sales.
  • Provide receipts, refunds, credits, or change to customers as required.
  • Ensure each guest experiences outstanding service by welcoming them and fostering a friendly atmosphere.
  • Stay informed about all ticket prices, packages, promotions, and advertisements.
  • Address customer complaints and relay requests to management when necessary.
  • Record all cash and media transactions accurately and efficiently.
  • Count cash in drawers at the start and end of shifts, ensuring it balances with sales records.
  • Maintain a tidy work area and ensure supplies are adequately stocked.
  • Perform additional tasks as assigned.

REQUIRED SKILLS AND QUALIFICATIONS:

  • Proficient in processing information using computer systems.
  • Able to count cash and provide change accurately.
  • Capable of handling difficult or discourteous guests when necessary.
  • Effective communication skills with both team members and guests.
  • Ability to read, count, and write to complete documentation accurately.
  • Physical capability to stand or sit for extended periods.
  • Ability to lift items weighing up to 10 lbs.
  • Willingness to work flexible hours, including nights, weekends, and holidays as required.

EDUCATION AND EXPERIENCE:

  • High School diploma or equivalent.
  • 1-2 years of experience in cashiering, retail, or customer service.

EOE, drug-free environment.