Customer Service Representative

5 hours ago


Buena Park, California, United States Chris Barredo - State Farm Agent Full time
Job Opportunity

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at Chris Barredo - State Farm Agent.

Job Summary

This role involves establishing strong relationships with customers, providing prompt and accurate service, and educating them about insurance options. The ideal candidate will possess excellent communication skills, be proactive in problem-solving, and be dedicated to delivering exceptional customer experiences.

Key Responsibilities
  • Build and maintain customer relationships through regular follow-ups and communication.
  • Provide timely and effective customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options and promote the development of our business.
  • Collaborate with other agency team members to ensure seamless customer service and support.
Requirements
  • Demonstrated commitment to customer service and satisfaction.
  • Excellent communication and interpersonal skills to effectively relate to customers and coordinate with team members.
  • Proactive problem-solving skills to address customer concerns and needs.
Benefits
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for growth and advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience and skills development.


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