Customer Service Representative

2 weeks ago


Vestavia Hills, Alabama, United States Chico's Full time
Customer Service Associate Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, promoting a positive store environment, and driving sales growth.

Key Responsibilities:
  • Provide exceptional customer service, ensuring a positive and personalized shopping experience for all customers.
  • Assist customers with product inquiries, returns, and exchanges, resolving issues in a timely and professional manner.
  • Maintain a thorough knowledge of products, including features, benefits, and pricing, to effectively recommend and promote merchandise to customers.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect, empathy, and teamwork.
  • Participate in visual merchandising and store displays, ensuring a visually appealing and engaging shopping experience.
  • Meet or exceed sales goals, driving revenue growth through effective sales techniques and product knowledge.
Requirements:
  • High school diploma or equivalent required.
  • Previous retail or sales experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Physical ability to stand for long periods, lift up to 50 pounds, and climb stairs.
What We Offer:
  • A competitive hourly rate and opportunities for advancement.
  • A dynamic and supportive work environment, with ongoing training and development opportunities.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement plan with company match.


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