Customer Success Executive

3 weeks ago

Hoboken, New Jersey, United States Moody's Full time
Job Description

We are seeking a highly motivated and experienced Client Success Executive to join our team at Moody's. As a key member of our Capital Markets segment, you will be responsible for supporting clients and expanding strategic client relationships.

Key Responsibilities
  • Act as a strategic advisor to clients, helping them achieve their long- and short-term business objectives
  • Establish a trusted relationship with each client and deliver exceptional service around complex projects and strategic engagements
  • Partner with sales team on execution of account strategies
  • Develop and execute account renewal and cancellation mitigation strategies
  • Identify expansion opportunities by having a deep understanding of the client's business operations and applying RMS' solutions to provide value
  • Proactively identify and improve upon areas of client dissatisfaction
  • Manage client expectations as you monitor the progress of client inquiries up to confirmation of final resolution; ensure the final resolution fully meets RMS standards
  • Lead event response outreach and on-going support
  • Lead change management activities for updated product and model releases
  • Deliver client onboarding and training of new products and services
  • Provide ongoing technical expertise & assistance
  • Work both independently and with a team
Capital Market Job Functions
  • Maintain ILS market expertise and act as market advocate within RMS
  • Develop a thorough understanding of RMS ILS products and services and associated models and how they can be incorporated into a clients' risk management process to drive value
  • Demonstrate confidence providing consultative advice to clients on workflows and business practice based on industry experience
  • Develop contacts and maintain existing relationships with key client stakeholders
  • Partner with internal RMS teams to build, plan and implement wider RMS initiatives within the ILS market
Requirements
  • Bachelor's degree with a strong academic track record in a quantitative or scientific subject such as economics, sciences, math, financial, engineering or computer science
  • Minimum 5 years' of professional track record and experience in a client servicing role within insurance, catastrophe management, risk management, software services, analytics or in a similar related field
  • Exceptional written and verbal communication skills - must be able to relay complex and often technical concepts to broad audiences
  • Proven track record of demonstrated ability to onboard, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
  • Strong presentation skills
  • Strong project management skills
  • Strong networking and influencing skills
  • Solid organizational skills and ability to work under pressure
  • Ability to coordinate across different teams, working effectively in a team and as an individual
  • Fluency in English (written and spoken) is a must
  • Technical expertise in SQL, R or Python will be looked upon favorably
Travel

Moderate travel may be required

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