Loan Services Associate
2 weeks ago
Loan Services Associate
Job Category: Loan Services
Job Overview:
This position is essential to the operations of the Loan Services Department, providing critical support to members and staff regarding loan processes. The role involves cross-training on various departmental functions to help achieve performance targets and maintain service standards.
Work Schedule: Monday - Friday: 8:00 AM - 5:00 PM, Alternate Saturdays 9:00 AM - 3:00 PM (40 Hours)
Key Responsibilities:
- Process loan-related tasks efficiently and accurately.
- Assist members and front-line staff with inquiries regarding loan services.
- Maintain a thorough understanding of departmental software and systems.
- Provide phone support for various internal departments and members.
- Manage loan servicing communications, including emails and service requests.
- Handle disputes and credit inquiries in accordance with established guidelines.
- Complete required training and contribute to team success initiatives.
- Uphold a high standard of professionalism in all interactions.
- Adhere to company policies and regulatory requirements.
Essential Skills:
- Strong written and verbal communication abilities.
- Dependability and a focus on member satisfaction.
- Technical proficiency and organizational skills.
- Ability to manage multiple priorities effectively.
- Team-oriented mindset with a commitment to ethical conduct.
Qualifications:
Preferred candidates will have six months to one year of experience in a related field, particularly within financial institutions, along with basic computer skills and prior customer service experience.
Work Environment:
This role is situated in a professional office setting, utilizing standard office equipment.
Physical Requirements:
The position is primarily sedentary, requiring the ability to stand, talk, hear, and use hands for operational tasks.
Equal Opportunity Employer: Digital FCU is proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds.
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