Loan Services Associate

2 weeks ago


Marlborough, Massachusetts, United States Digital FCU Full time

Loan Services Associate

Job Category: Loan Services

Job Overview:

This position is essential to the operations of the Loan Services Department, providing critical support to members and staff regarding loan processes. The role involves cross-training on various departmental functions to help achieve performance targets and maintain service standards.

Work Schedule: Monday - Friday: 8:00 AM - 5:00 PM, Alternate Saturdays 9:00 AM - 3:00 PM (40 Hours)

Key Responsibilities:

  • Process loan-related tasks efficiently and accurately.
  • Assist members and front-line staff with inquiries regarding loan services.
  • Maintain a thorough understanding of departmental software and systems.
  • Provide phone support for various internal departments and members.
  • Manage loan servicing communications, including emails and service requests.
  • Handle disputes and credit inquiries in accordance with established guidelines.
  • Complete required training and contribute to team success initiatives.
  • Uphold a high standard of professionalism in all interactions.
  • Adhere to company policies and regulatory requirements.

Essential Skills:

  • Strong written and verbal communication abilities.
  • Dependability and a focus on member satisfaction.
  • Technical proficiency and organizational skills.
  • Ability to manage multiple priorities effectively.
  • Team-oriented mindset with a commitment to ethical conduct.

Qualifications:

Preferred candidates will have six months to one year of experience in a related field, particularly within financial institutions, along with basic computer skills and prior customer service experience.

Work Environment:

This role is situated in a professional office setting, utilizing standard office equipment.

Physical Requirements:

The position is primarily sedentary, requiring the ability to stand, talk, hear, and use hands for operational tasks.

Equal Opportunity Employer: Digital FCU is proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds.



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